Are these official designs?
Yes. This is the official Konsequence Muzik merchandise store. Product photographs show the approved designs; check both front and back views before ordering.
How do I choose a size?
Use the Size & fit guide on each apparel product page. Measurements describe the garment laid flat, not your body. Compare them with a similar garment you already own. Available sizes and colours vary by product.
When will my order arrive?
Made-to-order production and shipping take place separately. See current Canada and U.S. estimates before ordering. Dates are estimates rather than guarantees.
What does delivery cost?
The exact customer shipping rate appears at checkout before payment. Hats, apparel and mugs may ship separately. Read the shipping information.
Can I exchange a size or cancel?
Please check measurements carefully and contact us immediately if you need a change. See Returns & exchanges for made-to-order limitations and help with damaged or incorrect items.
Where is my tracking?
Tracking is sent when available after dispatch. Multi-item orders may have multiple parcels. If you need help, contact us with your order number.
How should I care for printed apparel?
Follow the garment label and product-specific care information. Wash printed apparel inside out in cold water; avoid ironing directly on the print.
How can I share feedback?
After receiving your order, email us with your order number and feedback. We only publish customer reviews or photographs with permission; no fabricated ratings or testimonials are used.